Ss99 is committed to protecting the privacy and personal data security of every user. This policy clearly explains how we collect, use, store, and protect your information — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Privacy is more than words — it is a real responsibility that ss99 takes seriously every day.
All data transmitted between your device and ss99 servers is protected with bank-grade 256-bit SSL encryption. No external party can intercept or read your information in transit.
Ss99 fully complies with Malaysia's Personal Data Protection Act 2010. Every aspect of your data collection and processing is conducted in accordance with the seven PDPA principles stipulated by the Malaysian government.
Your personal data has never been and will never be sold, rented, or traded to any third party for commercial or marketing purposes without your explicit consent.
Your data is stored on integrated servers protected by layered firewalls, an intrusion detection system (IDS), and strict access controls that permit only authorised personnel.
You have full control over your personal data. Through your SS99 account settings, you can access, amend, or request deletion of your data at any time in accordance with your rights under the PDPA.
Ss99's automated monitoring system operates 24 hours a day to detect any suspicious activity on your account. Any unauthorised access will be blocked immediately and you will be notified.
At SS99, we understand that your trust is the foundation of our relationship. Every time you register, make a deposit, or simply browse our platform, you are entrusting us with valuable personal information. We do not take that trust lightly.
This Privacy Policy is written in plain language so you know exactly what happens with your data — not just confusing legal jargon. We believe in full transparency: no hidden language, no undisclosed practices.
This policy applies to all users of the SS99 platform, including the website, mobile app, and any related services provided by SS99. It should be read together with the Terms and Conditions and Responsible Gaming Policy us.
Effective Date: This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. Any amendments will be communicated to registered users at least 7 days before taking effect.
Ss99 only collects information that is genuinely necessary to provide services, comply with legal requirements, and ensure platform security. We do not collect excessive or irrelevant data.
A. Information You Provide Directly:
B. Information Collected Automatically:
Important Note: ss99 does not collect unnecessary information. All data collected has a clear purpose as stated in this policy. We do not collect sensitive data such as health information, political views, or religious affiliations.
Every piece of data collected is used for a specific and legitimate purpose. Below is a detailed explanation of how ss99 uses your personal information in the platform's day-to-day operations.
| Purpose of Use | Description | Data Used |
|---|---|---|
| Account Management | Registering, verifying, and managing your ss99 user account. | Name, email, phone number |
| KYC Identity Verification | Meeting anti-money laundering (AML) requirements and age verification. | IC/Passport, date of birth, address |
| Financial Processing | Processing deposits, withdrawals, and other financial transactions securely. | Bank/digital wallet information |
| Platform Security | Detecting and preventing fraud, money laundering, and unauthorized access. | IP address, session data, activity logs |
| Customer Support | Resolving inquiries, complaints, and technical issues efficiently. | Email, transaction history |
| Communications & Promotions | Sending bonus notifications, promotions, and important updates (with your consent). | Email, phone number |
| Responsible Gaming | Monitoring gameplay patterns to detect signs of problem gambling and offer assistance. | Gaming activity data |
| Platform Improvement | Analyzing aggregated usage data to improve the user experience. | Anonymised usage data |
Ss99 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). There are four primary bases we rely on depending on the type of processing carried out.
Your Rights: Where data processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Ss99 does not sell or trade your personal data. However, in certain limited situations, we may need to share your information with the following parties — and this is done solely to enable the platform to function properly or to comply with the law.
Our Guarantee: All third parties receiving your data through ss99 are contractually bound to use that data only for the stated purposes and to protect it in accordance with the security standards set by ss99.
Protecting your data is a core technical priority at ss99. We continuously invest in the latest security infrastructure to keep your data safe from increasingly sophisticated cyber threats.
Shared Responsibility: While SS99 takes all reasonable measures to protect your data, account security also depends on your own actions — such as using a strong password, not sharing your login credentials, and enabling 2FA.
Ss99 does not retain your personal data indefinitely. We have a clear data retention policy that complies with Malaysian legal requirements regarding financial records and identification retention periods.
Once the retention period expires, ss99 will securely delete or anonymise your data in accordance with approved data deletion procedures. Anonymised data can no longer be linked to your identity and may be retained for internal analytics purposes.
Ss99 uses cookies and similar tracking technologies to enhance your experience on our platform. This section explains the types of cookies we use and how you can control them.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the SS99 platform. For guidance on managing cookies in popular browsers, refer to the relevant browser's official documentation.
No Third-Party Cookies for Advertising: ss99 does not use third-party tracking cookies for advertising purposes that track your activity on other websites outside the ss99 platform.
Under Malaysia's PDPA, you have certain rights regarding your personal data that SS99 fully respects. Below are your rights and how to exercise them.
You have the right to request a copy of the personal data SS99 holds about you. We will provide this information within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction. You can update most information directly through your account settings.
You may request deletion of your data in certain circumstances — such as when the data is no longer needed or processing was based on consent that has since been withdrawn.
You have the right to object to the processing of your data for certain purposes, such as direct marketing. Your objection will be processed promptly.
You may request your data in a machine-readable format for transfer to another service provider — subject to technical requirements.
For consent-based processing, you may withdraw your consent at any time without affecting any processing that has already taken place.
How to Exercise Your Rights: To submit any request relating to your data rights, contact our Privacy Officer team via email [email protected] or via live chat. We will verify your identity before processing any request to ensure the security of your data.
In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when we use cloud service providers or internationally certified technical infrastructure.
Ss99 is a platform exclusively for individuals aged 18 and above. We take seriously our responsibility to prevent minors from accessing online gambling platforms.
Complaints Relating to Children: If you become aware that a minor is using the ss99 platform, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.
Ss99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform technology developments.
Previous Version: Copies of previous versions of the Privacy Policy are available upon request. Contact [email protected] to obtain a copy of the version you need.
If you have any questions, concerns, or complaints regarding how ss99 handles your personal data, our Privacy Officer team is ready to assist. We are committed to resolving every inquiry transparently and in a timely manner.
Complaints to Regulatory Authorities: If you are dissatisfied with how ss99 has handled your privacy complaint after going through our internal channels, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.